RMA Request Form

Filling out this form does not guarantee an RMA will be accepted. Please see our FAQ for our RMA policy.

After receiving your product we will determine the warranty status and depending on the nature of the return we will either replace, repair, calibrate, refund, or e-mail you an estimate for service.

Return Information

Reason for Return:     
Please describe the issue
in greater detail:
    
Original Order Number:   

Your original order number is suggested for quick processing.

*Authorization Code:   

*An auth code is required to submit this request
Contact co2meter.com to obtain a code.

Shipping / Contact Information

Full Name:    
Email Address:    
Phone Number:     
Address 1:    
Address 2:
City:    
State:    
Postal Code:    
Country:
                                        

What kind of warranty do you offer?
CO2Meter.com warrants our products to be free from defects in materials and workmanship when used for their intended purpose, and agrees to fix or replace (at our option) any part or product that fails under normal use. To take advantage of this warranty, the product must be returned to CO2Meter.com at your expense. If, after examination, we determine the product is defective, we will repair or replace it at no additional cost to you.

This warranty does not cover any products that have been subjected to misuse, neglect, accident, modifications or repairs by you or by a third party. No employee or reseller of CO2Meter.com's products may alter this warranty verbally or in writing.

Our products carry either a 90 day or 1 year manufacturer's warranty, specified on the product page. All warranties beginning from the date of shipment to the buyer. See individual product page for details.


What is your return policy?
If the product fails under normal use during the warranty period, a RMA (Return Material Authorization) number must be obtained from CO2Meter.com. After the item is received CO2Meter.com will repair or replace the item at our discretion.

To obtain a RMA (Return Material Authorization), call CO2Meter.com at (877) 678-4259. When requesting a RMA please provide reason for return and original order number.

If we determine that the product failed because of improper use (water damage, dropping, tampering, electrical damage etc.), or if it is beyond the warranty date, we will inform you of the cost to fix or replace the product.


What is your refund policy?
If, after receiving the product you determine that it does not meet your needs, a RMA (Return Material Authorization) number must be obtained from CO2Meter.com within 10 days of delivery. To be considered for a refund, original box with all parts, manual, and packaging must be included. The item must be received at CO2Meter.com in working condition void from any damage, misuse or tampering.

To obtain a RMA (Return Material Authorization) for a full refund less shipping costs call CO2Meter.com at (877) 678-4259.

Any missing parts or damage will result in less than the full purchase price being refunded. All returns for refund after 10 days will incur a 25% restocking fee.

No item will be accepted for a refund after 30 days.

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